Real Stories, Real Results
See how Fydelis Care has helped healthcare providers across the North West overcome their staffing challenges with reliable, professional solutions.
Challenge
A medium-sized residential care home in Greater Manchester experienced a sudden staffing shortage on a Friday evening due to two carers calling in sick. The home provides specialist dementia care and couldn't safely operate with reduced staff over the weekend.
What We Did
Fydelis Care received the call at 6:45 PM. Within 90 minutes, we had sourced and deployed a trained care assistant with prior experience in dementia care. The carer arrived on-site fully uniformed, DBS-cleared, and briefed on key residents' needs before the night shift began.
Outcome
The shift was completed smoothly with no disruption to resident routines or safety. Staff on duty reported that the carer was proactive, calm, and handled dementia-related behaviours with confidence. Based on the success of this trial shift, the home has since requested ongoing weekend cover from Fydelis Care.
"We were facing a potential safeguarding issue due to staff shortages, but Fydelis Care responded instantly and professionally. The carer they sent was exceptional — it was as if she had worked with us for months. The whole experience gave us real peace of mind."
— Registered Manager
Challenge
A supported living service in West Yorkshire caring for an end-of-life client required urgent night cover after their usual agency cancelled unexpectedly. The family was distressed, and the client needed 1:1 overnight support for personal care and comfort.
What We Did
Fydelis Care sourced and placed a palliative care-trained night carer within four hours. The carer was briefed in advance on medication prompts, positioning needs, and family preferences. She worked a 10-hour waking night shift, offering both physical and emotional support.
Outcome
The night passed with no issues, and the carer provided reassurance to both the client and family members, who were present and anxious. The family later expressed gratitude for the carer's sensitivity and professionalism. The service provider has since added Fydelis Care to their preferred agency list for future cover.
"We were in a really emotional and high-pressure situation. The carer arrived calm, capable, and compassionate — she instantly put us all at ease. We couldn't have asked for better support in that moment."
— Service Coordinator
Challenge
A care home in Merseyside was preparing for a scheduled CQC reinspection. Following a previous rating of "Requires Improvement," they were under pressure to meet enhanced staffing levels for both day and night shifts while demonstrating compliance and quality improvement.
What We Did
Fydelis Care worked with the home's deputy manager to identify key shift gaps across a 14-day period. We placed three experienced carers, each with prior knowledge of medication administration, care plan documentation, and safeguarding procedures. Staff received on-site orientation and followed the home's policies closely.
Outcome
All shifts were covered without a single late arrival or complaint. The carers contributed to resident activities, maintained up-to-date records, and collaborated well with permanent staff. The CQC inspector noted that staffing appeared stable and competent during the revisit. The care home has since continued to use Fydelis Care on an ad hoc basis to keep staffing levels resilient.
"We had so much at stake with our CQC reinspection, and Fydelis Care provided the kind of dependable, well-trained staff we could trust. Their team fitted in seamlessly and helped us meet the standards we were aiming for."
— Deputy Manager
Ready to Experience Similar Results?
Let us help you overcome your staffing challenges with the same level of professionalism and reliability our clients have come to trust.
Or call us directly: 0333 090 9417